The Financial Ombudsman Service is there to help consumers with complaints which relate to the sale of financial services. If your complaint is of this nature, there are two scenarios where you may have the right to refer your case to them, these are:
- Where you are unhappy with the final decision made by James Oliver Conservatories regarding your complaint.
- Where eight weeks have passed since the complaint was made, without you having received a final decision from James Oliver Conservatories.
Should you wish to proceed with this course of action, the contact details you need are:
The Financial Ombudsman Service
Exchange Tower, London E14 9SR
Telephone: 0800 023 4567