HELP & SUPPORT

At James Oliver, we’re here to support you along the entire home improvement journey. Here you’ll find handy tips, tricks and contact details to help you along the way.

We’ve made it easy for you to get in touch and find the information you need. In this section, you’ll find everything from advice, useful information about our procedures and practices, and answers to any questions you might have.

What Happens Next?

WHAT HAPPENS NEXT?

So, you’ve placed your order with James Oliver and can’t wait to begin your home improvement project with us. What are the next steps?

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UK Manufacture

UK MANUFACTURE

We’re proud to have an exclusive partnership with the UK’s leading manufacturer. Doing so ensures we provide you with only the best products.

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Installation Focus

INSTALLATION FOCUS

We pride ourselves on the craftsmanship of our fitters and installers. Our teams are fully trained and are the best in the business.

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Aftercare Team

AFTERCARE SERVICE

Should there be an issue or if you need any advice, our dedicated team of aftercare advisors will be on hand to help.

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Family & Living Space

OUR GUARANTEE

Offering you exceptional value for money, our James Oliver 10-Year Guarantee gives you peace of find that you’re supported by our comprehensive warranty.

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Customer Advisor Help & Support

HELPFUL GUIDES

We have collated a selection of guides that dispel common misconceptions about the home improvement journey and will help you for years to come.

VIEW OUR GUIDES
FAQs

FAQs

If you have a question, we’ve got the answer. Look through our handy FAQs section to learn about U-Value, colour choices and so much more.

READ OUR FAQs
Our Customers

CUSTOMER REVIEWS

We’ve partnered with the independent review site Feefo to allow our customers to share their experiences. Read them all here.

READ OUR REVIEWS
Request Service Visit

REQUEST A SERVICE VISIT

Whether you think there’s a problem or if you’ve been advised to book an appointment via an engineer, please get in touch here.

REQUEST SERVICE

VISIT OUR LINCOLN SHOWROOM

Everyone is welcome to come in and browse around our showroom, where our friendly sales team will be pleased to help with any questions you may have over a cup of coffee.

GET DIRECTIONS

WHY CHOOSE JAMES OLIVER

With over 40 years of experience in transforming properties across Lincolnshire and the East Midlands, we’re proud to be the region’s most trusted home improvements firm.

No Pressure Sales

Our sales teamed are trained and motivated to be not only fully transparent, but to make our customers at ease with the options available to them. They won’t stay any longer than they need to and won’t force you into decisions that you’re not comfortable with - guaranteed.

Designed For You

A really important ethos of our business is to make the customer feel comfortable with their home improvement decisions. Our experts are there to help you make great decisions from all the options available to you, whether that be shape, style, colour, material or finishes.

10 Year Guarantee

James Oliver 10 Year Guarantee offers you complete value for money and, crucially total peace of mind that your product are covered by our comprehensive guarantee. Our confidence in our products and dedication to our customers means we’ll be there for you well into the future.

Exclusive Products

By choosing James Oliver to oversee your home improvement project, you’ll benefit from our exclusive – and not to mention market-leading – range of products. You’ll quickly discover why James Oliver offer Lincolnshire and the East Midlands’ premier range of products.

WANT TO GET IN TOUCH?

If you have a query or issue about any of our products or services you can contact the Customer Services team either by phone on 01522 525926 or fill in the form below.

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Want to speak with our Customer Services? Give us a call on 01522 525926

Our friendly team will be pleased to help with any questions you may have.