FREQUENTLY ASKED QUESTIONS

As standard, we will give you three keys with your chosen door – if you want more, you only need to ask at the time of ordering, and you can always get more made later.

That’s no problem. Just inform the advisor when you are ordering your door and they will organise suited keys so that the same key works for both doors.

Secured by Design (SBD) is a Police-run scheme, established to design out crime and enhance the security of buildings, and their immediate surroundings, to make them safer.

SBD’s product-based accreditation scheme – the Police Preferred Specification – is the recognised standard for products that are purposely designed to discourage and minimise crime. It incorporates products like domestic windows and doors, and their accompanying components e.g., locks and hinges.

Conservatory Outlet (part of the Conservatory Outlet Group), our sister manufacturing company, is a registered Secured by Design member, and much of our product range has been tested to satisfy the standard. Worried about home security? Express this to a James Oliver advisor, who will advise accordingly.

A 3-star rated door barrel is the most secure door cylinder that you can get, which has been proved in numerous security tests. In the door cylinder is unique snap-secure technology with a lockdown mode, there to stop the barrel from being compromised.

You certainly can. Just request the inclusion of an egress hinge which will enable you to fully fold back the doors and give you the perfect garden view.

If the rear of your home can accommodate a large door opening, bi-folding doors and sliding patio doors will fit in nicely and let you establish a huge outdoor opening. Because they completely fold back, bi-folding doors will give you a full opening into your garden. The slimness of a sliding patio door will afford you with an unobstructed view when it’s closed. Discuss all the door options with a James Oliver advisor if you’re struggling to choose between them.

Yes. To make life easy for you, James Oliver can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local James Oliver Showroom, so you can enjoy whatever you’ve set your heart on right away.

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.